Pregled po CROSBI profilu: Sanja Raspor Janković (CROSBI Profil: 23418, MBZ: 286013)
Pronađeno 57 radova
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26.Marković, Suzana; Raspor, Sanja; Komšić, JelenaMuseum service quality measurement using the HISTOQUAL model // Crisis - a Challenge of Sustainable Tourism Development?
Rijeka: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2013. str. 201-216 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
27.Dlačić, Jasmina; Arslanagić, Maja; Kadić- Maglajlić, Selma; Marković, Suzana; Raspor, SanjaExploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling // Total quality management & business excellence, 25 (2013), 1/2; 141-157 doi:10.1080/14783363.2013.824713 (međunarodna recenzija, članak, znanstveni)
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28.Marković, Suzana; Raspor, Sanja; Car, Tomislav; Komšić, JelenaCONTENT ANALYSIS OF HOTEL WEBSITES: CASE STUDY OF CROATIA // Studia Universitatis Babeş-Bolyai. Negotia, 57 (2012), 4; 27-37 (međunarodna recenzija, članak, znanstveni)
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29.Marković, Suzana; Raspor, Sanja; Komšić, JelenaMjerenje kvalitete usluga wellnessa: case study // Zbornik radova 13. međunarodnog simpozija o kvaliteti "Kvaliteta i društvena odgovornost"
Solin, Hrvatska: Hrvatsko društvo menadžera kvalitete, 2012. str. 571-584 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
30.Marković, Suzana; Raspor, Sanja; Komšić, JelenaWho are wellness customers? An empirical study in the Croatian hotel industry // Naše gospodarstvo(Our economy), 58 (2012), 1-2; 24-34 (međunarodna recenzija, članak, znanstveni)
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31.Raspor, SanjaMultivarijatna statistička analiza zadovoljstva klijenta u hotelskoj industriji, 2012., doktorska disertacija, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, Opatija
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32.Marković, Suzana; Raspor, Sanja; Dorčić, JelenaWhat are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings // 1 st International Scientific Conference Tourism in South East Europe 2011 / Perć, Jože ; Čičić, Muris ; Janković, Sandra ; Sibla Lebe, Sonja ; Smolčić Jurdana, Dora ; Zins, Andreas (ur.).
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2011. str. 235-249 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
33.Ivankovič, Gordana; Planinc, Tanja; Marković, Suzana; Raspor, Sanja; Orel, TinaService quality in hotels: The case of coastal spa hotels in Slovenia // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 66-68 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
34.Marković, Suzana; Raspor, Sanja; Komšić, JelenaWho are wellness customers? An empirical study in the Croatian hotel industry // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter ; Book of extended structured abstracts / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 97-98 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
35.Marković, Suzana; Raspor, SanjaGuests expectations in Croatian hotel industry: Factor and reliability analyses // Conference proceedings of 11th International Conference "Service sector in terms of changing environment"
Ohrid: University St. Kliment Ohridski, Bitola, Faculty of tourism and hospitality Ohrid, 2011. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
36.Marković, Suzana; Raspor, SanjaMeasuring customers' expectations: Gaining competitive advantages in restaurant industry // Conference proceedings of the 5th International Scientific Conference "Enterpreneurship and Macroeconomic Management: Reflections on the World in Turmoil"
Pula: University of Pula, Department of Economics and Tourism dr. Mijo Mirković, Pula, 2011. str. 1891-1917 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
37.Marković, Suzana; Raspor, Sanja; Komšić, JelenaService quality measurement in wellness tourism: An application of SERVQUAL scale // International Conference ENCUENTROS "Tourism and Quality of Life" - book of abstracts
Portorož: Faculty of Tourism Studies - Turistica, 2010. str. 33-33 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
38.Marković, Suzana; Raspor, Sanja; Šegarić, KlaudioDoes restaurant performance meet customers' expectations? An assessment of restaurant service quality using modified DINESERV approach // Tourism and hospitality management, 16 (2010), 2; 181-195 (međunarodna recenzija, prethodno priopćenje, znanstveni)
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39.Marković, Suzana; Raspor, SanjaMeasuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry // Management, 5 (2010), 3; 195-209 (međunarodna recenzija, članak, znanstveni)
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40.Marković, Suzana; Raspor, SanjaContent analysis of hotel guest comment cards: A case study of Croatian hotel industry // Naše gospodarstvo (Our economy), 56 (2010), 1-2; 65-74 (međunarodna recenzija, pregledni rad, znanstveni)
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41.Marković, Suzana; Raspor, SanjaInvestigating perceived service quality in Croatian restaurant industry using DINESERV model // Studia Universitatis Babeş-Bolyai. Negotia, 55 (2010), 4; 5-13 (međunarodna recenzija, članak, znanstveni)
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42.Marković, Suzana; Raspor, Sanja; Kulašin, DžemalZadovoljstvo klijenta u hotelskoj industriji: koncept i mjerenje // Univerzitetska hronika, 2 (2010), 2; 141-149 (međunarodna recenzija, članak, znanstveni)
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43.Marković, Suzana; Raspor, SanjaSustainable tourism and wellness service quality: An empirical study of customers' expectations // Conference proceedings of the 2nd International Scientific Conference "Kowledge and business challenges of globalization in 2010"
Celje: Faculty of commercial and business sciences, Celje, 2010. str. 798-805 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
44.Marković, Suzana; Raspor, Sanja; Šegarić, KlaudioCustomer satisfaction and customer loyalty measurement in hotel settings: an empirical analysis // Conference proceedings of the 20th Biennial International Congress "Tourism & Hospitality Industry 2010: New Trends in Tourism and Hospitality Management"
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2010. str. 125-137 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
45.Šepić, Tatjana; Pogarčić, Ivan; Raspor, SanjaeLearning: The influence of ICT on the Style of Teaching // CE: Computers in Education, Proceedings, vol. IV. / Marina Čičin-Šain at all (ur.).
Zagreb: Denona, 2010. str. 239-245 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
46.Raspor, Sanja; Tabulov Strelov, Damir; Pogarčić, IvanTraffic Computer Simulation in Traffic Systems Planning // ISEP 2010 The role of ITS in the near future / Anžek M., Hernavs B., Kavran Z., Meše P., Štern A. (ur.).
Ljubljana: Electrotechnical Association of Slovenia, 2010. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
47.Pogarčić, Ivan; Šepić, Tatjana; Raspor, SanjaeLearning : The influence of ICT on the style of learning // Proceedings of the 8th WSEAS International Conference on e-activities (E-ACTIVITIES '09) ; Proceedings of the 8th WSEAS International Conference on Information Security and Privacy (ISP '09) / Bulucea, Cornelia A. ; Mladenov, Valeri ; Pop, Emil ; Leba, Monica ; Mastorakis, Nikos (ur.).
Puerto de la Cruz: WSEAS Press, 2009. str. 15-19 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
48.Marković, Suzana; Raspor, Sanja, Šegarić, KlaudioCustomer expectations measurement in the restaurant industry: application of DINESERV scale // Conference proceedings of the 1st International Scientific Conference "Knowledge and business challenges of globalisation"
Celje: Faculty of commercial and business sciences, Celje, 2009. str. 595-602 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
49.Raspor, SanjaStatistička analiza kvalitete usluga i zadovoljstva klijenta u hotelskoj industriji, 2009., magistarski rad, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
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50.Pogarčić, Ivan; Šepić, Tatjana; Raspor, SanjaInfluence of ICT over Working Style Used Within Frames of Lifelong Education // INFuture2009, The Future of Information Sciences, Digital Resource and Knowledge Sharing / Hrvoje Stančić, Sanja Seljan, David Bawden, Jadranka Lasić-Lazić, Aida Slavić (ur.).
Zagreb: Vjesnik, 2009. str. 531-540 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
