Pregled po CROSBI profilu: Sanja Raspor Janković (CROSBI Profil: 23418, MBZ: 286013)
Pronađeno 57 radova
-
1.Drpić, Danijel; Raspor Janković, Sanja; Vukelić, MajaThe Role of Heritage in Creating Tourism Events in Rural Destination // 5th International Rural Tourism Congress Rural Tourism: Quality, Sustainability, Inclusiveness / Tubić, Dejan ; Bakan, Rikard ; Pleša Puljić, Nikolina (ur.).
Virovitica: Veleučilište u Virovitici ; Hrvatska udruga za turizam i ruralni razvoj “Klub članova selo”, 2022. str. 715-728 (predavanje, domaća recenzija, cjeloviti rad (in extenso), stručni) -
2.Markovic, Suzana; Raspor Jankovic, Sanja; Gjurasic, MatinaService quality and customer satisfaction measurement of daily tours: an application of DAILYSERV scale // Zbornik Veleučilišta u Rijeci / Journal of the Polytechnic of Rijeka, 10 (2022), 1; 91-110 doi:10.31784/zvr.10.1.6 (međunarodna recenzija, članak, znanstveni)
-
3.Širola, Davor; Mihanović, Zoran; Raspor Janković, SanjaEntrepreneurial orientation and local public administration performance // Ekonomski pregled : mjesečnik Hrvatskog društva ekonomista Zagreb, 73 (2022), 4; 548-570 (recenziran, članak, znanstveni)
-
4.Marković, Suzana; Raspor Janković, Sanja; Gjurašić, MatinaDoes social network quality differ between Facebook and Instagram? Application of SNSQUAL model // Ekonomska misao i praksa : časopis Sveučilista u Dubrovniku, 30 (2021), 2; 493-508 doi:10.17818/EMIP/2021/2.9 (međunarodna recenzija, prethodno priopćenje, znanstveni)
-
5.Grakalić Plenković, Sanja; Raspor Janković, SanjaIstraživanje zadovoljstva korisnika visokoškolske knjižnice // Zbornik Veleučilišta u Rijeci / Journal of the Polytechnic of Rijeka, 9 (2021), 1; 97-117 doi:10.31784/zvr.9.1.6 (međunarodna recenzija, članak, znanstveni)
-
6.Marković, Suzana; Raspor Jankovic, Sanja; Gjurasic, MatinaKvantitativna analiza emocionalnog doživljaja gostiju u restoranima Opatijske rivijere // Oeconomica Jadertina, 1 (2021), 19-40 doi:10.15291/oec.3384 (domaća recenzija, članak, znanstveni)
-
7.Marković, Suzana; Raspor Janković, Sanja; Gjurašić, MatinaDoes social network quality differ between Facebook and Instagram? Application of SNSQUAL model // Book of abstracts of the International Conference on the Economics of the Decoupling (ICED) / Družić, Gordan ; Sekur, Tomislav (ur.).
Zagreb: Faculty of Economics and Business – Zagreb University of Zagreb, 2020. str. 58-58 (predavanje, međunarodna recenzija, sažetak, ostalo) -
8.Marković, Suzana; Raspor Janković, Sanja; Zubović, VedranThe impacts of robots and artificial intelligence on service quality in the hotel industry // Balkans journal of emerging trends in social sciences, 2 (2020), 163-170 doi:10.31410/Balkans.JETSS.2020.3.2.163-170 (međunarodna recenzija, članak, znanstveni)
-
9.Marković, Suzana; Raspor Janković, SanjaAssessing the service quality and customer satisfaction relationship in the Croatian museum sector // 4th international thematic monograph - Modern management tools and economy of tourism sector in present era / Bevanda, Vuk ; Štetić, Snežana (ur.).
Beograd: Udruženje ekonomista i menadžera Balkana (UDEKOM), 2019. str. 223-234 doi:10.31410/tmt.2019.223 -
10.Širola, Davor; Raspor Janković, Sanja; Mihanović, ZoranENTREPRENEURIAL CITY GOVERNMENT – PRESENT OR FUTURE? // 9th International Scientific Conference "Tourism, Innovations and Entrepreneurship" (TIE 2019)
Pula: Sveucilište Jurja Dobrile u Puli Fakultet ekonomije i turizma “Dr. Mijo Mirkovic”, 2019. str. 1-22 (predavanje, recenziran, sažetak, ostalo) -
11.Marković, Suzana; Raspor Janković, Sanja; Racz, AleksandarThe effects of event atmospherics attributes on visitor satisfaction: a multivariate statistical analysis // 8th International Scientific Symposium Economy of Eastern Croatia – Vision and Growth
Osijek, Hrvatska, 2019. str. 775-785 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
12.Marković, Suzana; Raspor Janković, Sanja; Tuntev, Zoran; Mitrović, Srđan; Mijoč, JosipaHow visitors experience tourist destinations? A case study of Croatia and Macedonia // 8th International Scientific Symposium Economy of Eastern Croatia – Vision and Growth / Leko Šimić, Mirna ; Crnković, Boris (ur.).
Osijek: Ekonomski fakultet Sveučilišta Josipa Jurja Strossmayera u Osijeku, 2019. str. 786-796 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
13.Marković, Suzana; Raspor Janković, Sanja; Racz, Aleksandar Racz; Mitrović, SrđanEmpirical validation of demographic characteristics’ role in visitor experience: the case of Zagreb Christmas market // Tourism & hospitality industry 2018, Congress proceedings / Milohnić, I ; Smočić Jurdana, D. (ur.).
Opatija: University of Rijeka Faculty of Tourism and Hospitality Management Primorska 42, P.O.Box 97, 51410 Opatija, Croatia, 2018. str. 230-245 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
14.Raspor Janković, Sanja; Marković, SuzanaExploring the dimensions of customer satisfaction: the case of Croatian hotel industry // Conference proceedings of International scientific conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2017
Budimpešta, Mađarska, 2017. str. 116-123 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
15.Pogarčić, Ivan; Raspor Janković, Sanja; Seturidze, RusudanHow Does the Help Desk Quality Improve Customer Satisfaction? // Athens journal of mass media and communications, 3 (2017), 4; 343-362 (međunarodna recenzija, članak, znanstveni)
-
16.Širola, Davor; Raspor Janković, Sanja; Pogarčić, IvanThe IT internship experience: a comparison of students’ and supervisors’ perceptions // Proceedings of INTED2016 Conference, 7th-9th March 2016, Valencia
Valencia: International Academy of Technology, Education and Development (IATED), 2016. str. 1930-1938 (ostalo, međunarodna recenzija, sažetak, znanstveni) -
17.Pogarcic, Ivan; Raspor JankovićRecent and actual computer era: isthe Solow paradox restored? // Governing Business Systems. Theories and Challenges for Systems Thinking in Practice, 4th Business Systems Laboratory International Symposium Book of AbstractsS / Caputo, Francesco (ur.).
Vilnius: Business Systems Research, 2016. str. 129-133 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
18.Dudaš, Slavica; Zec Vojinović, Melita; Raspor Janković, Sanja; Marinac, Mladen; Golob, MarinoThe Interest of the Target Groups in the New Study Program Sustainable Agritourism // With Knowledge and Experience to New Entrepreneurial Opportunities / Milena Maček Jerala ; Melita Ana Maček (ur.).
Naklo: Biotehniški Center Naklo, 2016. str. 12-18 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
19.Dudaš, Slavica; Zec Vojinović, Melita; Raspor Janković, Sanja; Marinac, Mladen; Golob, MarinoThe Development of a Sustainable Agritourism Study Program through the Croatian Qualifications Framework // With Knowledge and Experience to New Entrepreneurial Opportunities / Milena Maček Jerala ; Melita Ana Maček (ur.).
Naklo: Biotehniški Center Naklo, 2016. str. 7-11 (poster, međunarodna recenzija, cjeloviti rad (in extenso), stručni) -
20.Škarica Stupičić, Suzana; Raspor Janković, SanjaAnaliza povezanosti odabranih čimbenika i pokazatelja turističkog prometa // Zbornik Veleučilišta u Rijeci, 3 (2015), 1; 27-40 (međunarodna recenzija, prethodno priopćenje, znanstveni)
-
21.Raspor Janković, Sanja; Lanča, StelaMjerenje zadovoljstva i lojalnosti klijenta uslugama na kioscima // Oeconomica Jadertina, 5 (2015), 2; 26-37 (recenziran, prethodno priopćenje, znanstveni)
-
22.Rudić, Dušan; Dudaš, Slavica; Raspor Janković, SanjaHeutige Herausforderungen in der Lehre und Forschung an Hochschulen aus internationaler Sicht // Hochschulmanagement in Theorie und Praxis / Biermann, Thomas (ur.).
Wildau: Wildau Verlag GmbH, 2015. str. 165-182 -
23.Marković, Suzana; Raspor Janković, SanjaExploring the relationship between service quality and customer satisfaction in Croatian hotel industry // Tourism and hospitality management, 19 (2013), 2; 149-164 (međunarodna recenzija, članak, znanstveni)
-
24.Raspor Sanja; Žunić, Claudia; Ribarić Aidone, EdaMjerenje zadovoljstva klijenta uslugama na kioscima u gradu Rijeci // Zbornik Veleučilišta u Rijeci, 1 (2013), 1; 17-30 (međunarodna recenzija, članak, znanstveni)
-
25.Marković, Suzana; Raspor, Sanja; Komšić, JelenaGuests's Expectations Measurement in the Croatian Restaurant Industry // Marketing in a Dynamic Environment - Academic and Practical Insights
Lovran, Hrvatska: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2013. str. 307-332 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
26.Marković, Suzana; Raspor, Sanja; Komšić, JelenaMuseum service quality measurement using the HISTOQUAL model // Crisis - a Challenge of Sustainable Tourism Development?
Rijeka: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2013. str. 201-216 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
27.Dlačić, Jasmina; Arslanagić, Maja; Kadić- Maglajlić, Selma; Marković, Suzana; Raspor, SanjaExploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling // Total quality management & business excellence, 25 (2013), 1/2; 141-157 doi:10.1080/14783363.2013.824713 (međunarodna recenzija, članak, znanstveni)
-
28.Marković, Suzana; Raspor, Sanja; Car, Tomislav; Komšić, JelenaCONTENT ANALYSIS OF HOTEL WEBSITES: CASE STUDY OF CROATIA // Studia Universitatis Babeş-Bolyai. Negotia, 57 (2012), 4; 27-37 (međunarodna recenzija, članak, znanstveni)
-
29.Marković, Suzana; Raspor, Sanja; Komšić, JelenaMjerenje kvalitete usluga wellnessa: case study // Zbornik radova 13. međunarodnog simpozija o kvaliteti "Kvaliteta i društvena odgovornost"
Solin, Hrvatska: Hrvatsko društvo menadžera kvalitete, 2012. str. 571-584 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
30.Marković, Suzana; Raspor, Sanja; Komšić, JelenaWho are wellness customers? An empirical study in the Croatian hotel industry // Naše gospodarstvo(Our economy), 58 (2012), 1-2; 24-34 (međunarodna recenzija, članak, znanstveni)
-
31.Raspor, SanjaMultivarijatna statistička analiza zadovoljstva klijenta u hotelskoj industriji, 2012., doktorska disertacija, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija, Opatija
-
32.Marković, Suzana; Raspor, Sanja; Dorčić, JelenaWhat are the key dimensions of restaurant service quality? An empirical study in the city restaurant settings // 1 st International Scientific Conference Tourism in South East Europe 2011 / Perć, Jože ; Čičić, Muris ; Janković, Sandra ; Sibla Lebe, Sonja ; Smolčić Jurdana, Dora ; Zins, Andreas (ur.).
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2011. str. 235-249 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
33.Ivankovič, Gordana; Planinc, Tanja; Marković, Suzana; Raspor, Sanja; Orel, TinaService quality in hotels: The case of coastal spa hotels in Slovenia // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 66-68 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
34.Marković, Suzana; Raspor, Sanja; Komšić, JelenaWho are wellness customers? An empirical study in the Croatian hotel industry // Advances in Tourism Marketing Conference: Transforming experiences - Tourism marketing from both sides of the counter ; Book of extended structured abstracts / Sonja Sibila Lebe (ur.).
Maribor: Multidisciplinary Research Institute Maribor, 2011. str. 97-98 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
35.Marković, Suzana; Raspor, SanjaGuests expectations in Croatian hotel industry: Factor and reliability analyses // Conference proceedings of 11th International Conference "Service sector in terms of changing environment"
Ohrid: University St. Kliment Ohridski, Bitola, Faculty of tourism and hospitality Ohrid, 2011. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
36.Marković, Suzana; Raspor, SanjaMeasuring customers' expectations: Gaining competitive advantages in restaurant industry // Conference proceedings of the 5th International Scientific Conference "Enterpreneurship and Macroeconomic Management: Reflections on the World in Turmoil"
Pula: University of Pula, Department of Economics and Tourism dr. Mijo Mirković, Pula, 2011. str. 1891-1917 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
37.Marković, Suzana; Raspor, Sanja; Komšić, JelenaService quality measurement in wellness tourism: An application of SERVQUAL scale // International Conference ENCUENTROS "Tourism and Quality of Life" - book of abstracts
Portorož: Faculty of Tourism Studies - Turistica, 2010. str. 33-33 (predavanje, međunarodna recenzija, sažetak, znanstveni) -
38.Marković, Suzana; Raspor, Sanja; Šegarić, KlaudioDoes restaurant performance meet customers' expectations? An assessment of restaurant service quality using modified DINESERV approach // Tourism and hospitality management, 16 (2010), 2; 181-195 (međunarodna recenzija, prethodno priopćenje, znanstveni)
-
39.Marković, Suzana; Raspor, SanjaMeasuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry // Management, 5 (2010), 3; 195-209 (međunarodna recenzija, članak, znanstveni)
-
40.Marković, Suzana; Raspor, SanjaContent analysis of hotel guest comment cards: A case study of Croatian hotel industry // Naše gospodarstvo (Our economy), 56 (2010), 1-2; 65-74 (međunarodna recenzija, pregledni rad, znanstveni)
-
41.Marković, Suzana; Raspor, SanjaInvestigating perceived service quality in Croatian restaurant industry using DINESERV model // Studia Universitatis Babeş-Bolyai. Negotia, 55 (2010), 4; 5-13 (međunarodna recenzija, članak, znanstveni)
-
42.Marković, Suzana; Raspor, Sanja; Kulašin, DžemalZadovoljstvo klijenta u hotelskoj industriji: koncept i mjerenje // Univerzitetska hronika, 2 (2010), 2; 141-149 (međunarodna recenzija, članak, znanstveni)
-
43.Marković, Suzana; Raspor, SanjaSustainable tourism and wellness service quality: An empirical study of customers' expectations // Conference proceedings of the 2nd International Scientific Conference "Kowledge and business challenges of globalization in 2010"
Celje: Faculty of commercial and business sciences, Celje, 2010. str. 798-805 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
44.Marković, Suzana; Raspor, Sanja; Šegarić, KlaudioCustomer satisfaction and customer loyalty measurement in hotel settings: an empirical analysis // Conference proceedings of the 20th Biennial International Congress "Tourism & Hospitality Industry 2010: New Trends in Tourism and Hospitality Management"
Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2010. str. 125-137 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
45.Šepić, Tatjana; Pogarčić, Ivan; Raspor, SanjaeLearning: The influence of ICT on the Style of Teaching // CE: Computers in Education, Proceedings, vol. IV. / Marina Čičin-Šain at all (ur.).
Zagreb: Denona, 2010. str. 239-245 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
46.Raspor, Sanja; Tabulov Strelov, Damir; Pogarčić, IvanTraffic Computer Simulation in Traffic Systems Planning // ISEP 2010 The role of ITS in the near future / Anžek M., Hernavs B., Kavran Z., Meše P., Štern A. (ur.).
Ljubljana: Electrotechnical Association of Slovenia, 2010. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
47.Pogarčić, Ivan; Šepić, Tatjana; Raspor, SanjaeLearning : The influence of ICT on the style of learning // Proceedings of the 8th WSEAS International Conference on e-activities (E-ACTIVITIES '09) ; Proceedings of the 8th WSEAS International Conference on Information Security and Privacy (ISP '09) / Bulucea, Cornelia A. ; Mladenov, Valeri ; Pop, Emil ; Leba, Monica ; Mastorakis, Nikos (ur.).
Puerto de la Cruz: WSEAS Press, 2009. str. 15-19 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
48.Marković, Suzana; Raspor, Sanja, Šegarić, KlaudioCustomer expectations measurement in the restaurant industry: application of DINESERV scale // Conference proceedings of the 1st International Scientific Conference "Knowledge and business challenges of globalisation"
Celje: Faculty of commercial and business sciences, Celje, 2009. str. 595-602 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
49.Raspor, SanjaStatistička analiza kvalitete usluga i zadovoljstva klijenta u hotelskoj industriji, 2009., magistarski rad, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
-
50.Pogarčić, Ivan; Šepić, Tatjana; Raspor, SanjaInfluence of ICT over Working Style Used Within Frames of Lifelong Education // INFuture2009, The Future of Information Sciences, Digital Resource and Knowledge Sharing / Hrvoje Stančić, Sanja Seljan, David Bawden, Jadranka Lasić-Lazić, Aida Slavić (ur.).
Zagreb: Vjesnik, 2009. str. 531-540 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
51.Avelini Holjevac, Ivanka; Marković, Suzana; Raspor, SanjaCustomer satisfaction measurement in hotel industry: Content analysis study // 4th International Scientific Conference "Planning for the future learning from the past: Contemporary Developments in Tourism, Travel & Hospitality"
Rodos: University of Aegean, 2009. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
52.Šepić, Tatjana; Raspor, Sanja, Pogarčić, IvaneLearning: Usability and Learnability of an ESP Online Course // Recent Advances in e-Activities / Zaharim, Azami ; Mastorakis, Nikos ; Gonos, Ioannis (ur.).
Kairo: WSEAS Press, 2008. str. 74-79 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
53.Marković, Suzana; Raspor, SanjaStatistika - priručnik / Rudić, Dušan (ur.).
Rijeka: Veleučilište u Rijeci, 2008 -
54.Pogarčić, Ivan; Raspor, Sanja; Babić, SnježanaeLearning needs eTaxonomy // Proceedings of the Special Focus Symposium on 6nd CIESKS: Communication, Information and Economic Sciences in the Knowledge Society / Bakić-Tomić, Ljubica ; Šimović, Vladimir (ur.). (ur.).
Zagreb: ENCSI, 2008. (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni) -
55.Raspor, Sanja; Pogarčić, Ivan; Babić, SnježanaProfil eStudenta na Veleučilištu u Rijeci // CASE 19 - Metode i alati za razvoj poslovnih i informacijskih sustava / Polonijo, Mislav (ur.).
Rijeka: CASE d.o.o., 2007. (predavanje, cjeloviti rad (in extenso), ostalo) -
56.Horvat, Jasna; Marković, Suzana; Raspor, SanjaService Quality Measurement in Health Tourism Sector : An Exploratory Study // Ekonomski vijesnik, (2005), 1/2; 63-76 (podatak o recenziji nije dostupan, članak, znanstveni)
-
57.Horvat, Jasna; Marković, Suzana; Raspor, SanjaService Quality Measurement in Health Tourism Sestor : an Exploratory Study // International Conference on Strategic Partnerships for the Development of Tourist Destinations : proceedings / Ambrož, Milan (ur.).
Portorož: Turistica, 2004. str. 50-51 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
