Naslov
Apply of the 8d method to increase the level of quality management within the organization

Autori
Buntak, Krešimir ; Martinčević, Ivana ; Šebestijan, Tijan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), stručni

Izvornik
Zbornik radova (proceedings) KVALITETA KAO STRATEGIJA, QUALITY AS A STRATEGY / Drljača, Miroslav - Zagreb : Hrvatsko društvo menadžera kvalitete, 2017, 429-439

ISBN
978-953-8067-08-2

Skup
18th International Symposium on Quality

Mjesto i datum
Vodice, Hrvatska, 22.03.2017. - 24.03.2017

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
method 8D, quality, quality tools, kaizen, problem cause, problem solving

Sažetak
The aspiration for quality manage an organization to increase efficiency and effectiveness in business, and ultimately increase the profit and the satisfaction of all interested parties in the environment of the company, lead to the development of different philosophies, systems, methods and tools of quality. The goal of every quality activity on the management of the company it’s the decrease of aggravating factors and problems which could affect on customer satisfaction needs. Basing on stated above, the need to develop the method 8D was created, as the fastest and the most effective way to solve nonconformities identified on products or processes, to minimize their harmful activity, find the root cause of the nonconformity and to prevent further appearance. The paper shows a review on the development beginning and application of the 8D method in the American military and in the automotive industry. Each step 430 of the method is individually explained with a description of usage and with indicator diagrams which guide through every stage of usage. A research was carried out on the scope of the Republic of Croatia about the application of the 8D method and about the effects it has on business.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA