Naslov
Using Information Technology in Business Process Re-Engineering: Case Study of Tax Administration Croatia

Autori
Hak, Mario ; Andrlić, Berislav ; Šostar, Marko

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 3rd International Conference on Recent Trends and Applications in Computer Science and Information Technology / Endrit Xhina, Klesti Hoxha - Tirana : University of Tirana, Albania, 2018, 160-166

Skup
3rd International Conference on Recent Trends and Applications in Computer Science and Information Technology (RTA-CSIT 2018)

Mjesto i datum
Tirana, Albanija, 23.11.2018. - 24.11.2018

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
information technology, business process, customer relationship management

Sažetak
Efficiency has long played a central role in the contested terrain of public administration values. The theoretical part of this paper explains the role and importance of organizational theory at the micro and macro level. The new public management movement was only the latest demand that public organizations promote efficiency by adopting new information technology. This paper analyzes the existing business processes and explores how to determine the optimal model of business processes in the Tax Administration using information technology. The goal of this model of bussines is to increase business efficiency and reflecting on all users of the Tax Administration

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA