Pregled bibliografske jedinice broj: 979173
Possibility of measuring customer s satisfaction according to ISO 9001:2000, , 6. International Symposium of Croatian Metallurgical Socienty
Possibility of measuring customer s satisfaction according to ISO 9001:2000, , 6. International Symposium of Croatian Metallurgical Socienty // Summaries of Lectures of METALLURGY, vol 43, (2004)3 / Mamuzić Ilija (ur.).
Zagreb: Hrvatsko metalurško društvo, 2004. str. 262-262 (poster, međunarodna recenzija, sažetak, znanstveni)
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Naslov
Possibility of measuring customer s satisfaction
according to ISO 9001:2000, , 6. International
Symposium of Croatian Metallurgical Socienty
Autori
Rešković, Stoja
Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, sažetak, znanstveni
Izvornik
Summaries of Lectures of METALLURGY, vol 43, (2004)3
/ Mamuzić Ilija - Zagreb : Hrvatsko metalurško društvo, 2004, 262-262
Skup
Materials and metallurgy, SHMD-2004.
Mjesto i datum
Šibenik, Hrvatska, 20.07.2004. - 24.07.2004
Vrsta sudjelovanja
Poster
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
ISO 9001: 2000, the improvement of the quality management system, method of measuring customer satisfaction
Sažetak
Any initiative to improve the quality management system without measuring customer satisfaction is ultimately ineffective. That's why ISO 9001: 2000 first set customer and its requirements, and customer satisfaction measurement is included among five quality management processes. This paper presents some of the world-accepted metrics of customer satisfaction measurement and the way of evaluating the information obtained, all in order to increase the efficiency of the company's quality management.
Izvorni jezik
Engleski
Znanstvena područja
Metalurgija
Napomena
Sažetak tiskan u METALLURGY, vol 43, (2004)3,
p.262
