Naslov
Transformational Leadership at work – managing change in hotel industry

Autori
Walker, Kevin ; Kužnin, Milena

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, prošireni sažetak, znanstveni

Izvornik
Proceedings of the 9th International Conference An Enterprise Odyssey: Managing Change to Achieve Quality Development / Braje, Ivana Načinović ; Jaković, Božidar ; Pavić, Ivana - Zagreb : Ekonomski fakultet Sveučilišta u Zagrebu, 2018, 119-120

ISBN
978-953-346-056-7

Skup
9th International Conference “An Enterprise Odyssey: Managing Change to Achieve Quality Development”

Mjesto i datum
Zagreb, Hrvatska, 23.05.2018. - 26.05.2018

Vrsta sudjelovanja
Ostalo

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
transformational leadership ; service-profit chain ; job performance ; hospitality ; seasonality
(transformational leadership ; service-profit chain ; job performance, hospitality ; seasonality)

Sažetak
The Croatian hotel industry is under pressure to deliver a high-quality service package. Using the Service-Profit Chain model, this paper provides initial research regarding the effective leadership approaches employed by front-line managers in hotels operating in unstable seasonal environments ; challenging environments as full- time and seasonal employees must be blended to create an effective team. Frontline employees at nine Dubrovnik, Croatia hotels were surveyed as to the leadership styles of their managers and their accompanying levels of job performance. This study’s results suggest that leadership does influence job performance and that transformational leadership impacts job performance more so than transactional

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA