Naslov
Implementation of total quality management principles in public health institutes in the Republic of Croatia

Autori
Škarica, Ivana ; Vrtodušić Hrgović, Ana-Marija

Izvornik
International Journal of Productivity Management and Assessment Technologies (2160-9837) 6 (2018), 1; 1, 16

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
certification ; health care sector ; ISO 15189 ; ISO 9001 ; ISO/IEC 17025 ; public health quality ; TQM principles

Sažetak
Due to the growing prominence of quality management systems in health, this article presents the theoretical background and the results of an empirical study conducted among the Institutes of public health in the Republic of Croatia, with the aim to determine the level of implementation of TQM principles. The research was based on a questionnaire built on the Kanji model. According to the quality managers’ perception, all analyzed TQM principles have been implemented at high level. Although in general a high level of implementation exists, certain TQM principles have been implemented to a larger extent than others. The research was also focused on finding if the difference among QM managers’ perceptions exists depending on the status of ISO 9001 (implemented/not implemented/plan to implement). The differences were found in relation to the activities connected with people-based management and continuous improvement. Based on the research results, specific areas of improvement, i.e. activities that foster implementation of TQM principles, are emphasized.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA