Naslov
Benchmarking and performance management in the campsites

Autori
Peršić, Milena ; Janković, Sandra ; Vlašić, Dubravka ; Poldrugovac, Katarina

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, prošireni sažetak, znanstveni

Izvornik
4th World research summit for tourism and hospitality "Innovation, partnerships and sharing" / - Orlando (FL) : UCF Rosen College of hospitality management, Orlando, University of Central Florida, Elsevier publisher, 2017, 242-249

Skup
World research summit for Tourism and Hospitality "Innovation, Partnerships and Sharing"

Mjesto i datum
Orlando (FL), Sjedinjene Američke Države, 08.12.2017. - 11.12.2017

Vrsta sudjelovanja
Poster

Vrsta recenzije
Recenziran

Ključne riječi
financial performance measurement, benchmarking, integrated reporting, campsites

Sažetak
The purpose of this article is to assess the possibilities of benchmarking and performance management, as the basis for providing relevant information for campsites management. It should be noted that currently, campsites are not a part of the global benchmarking process, nor specifics of performance measurement and competitiveness assessment have been developed. In order to overcome this gap, a benchmarking pilot project of campsites in Croatia has been set up. For this purpose, the experiences from hotel benchmarking as well as segment reporting system based on the USALI standards was taken into account. The sample method was used for finding the answer to the research question: “Does the specific of implemented performance measurement and benchmarking in Croatian campsite, ensures for campsite managers all those information relevant for short- and long-term decision making?” The research was conducted from April till October 2016 on the sample of 30 Croatian campsites, which covered 24% of the total accommodation units and all available types and categories of campsites. Special emphasis is put on assessing the information quality and improvement possibility, for requirements of short- and long-term decision making, based on the model of campsites integrated reporting system. New reporting and benchmarking framework could be developed on the level of National Camping Association, which should provide assistance in developing specific reporting standards and preparing software which on a unique basis should support upgraded existing campsites reporting and benchmarking system.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA