Pregled bibliografske jedinice broj: 955525
Total quality management practice in Croatian language service provider companies
Total quality management practice in Croatian language service provider companies // Proceedings of the ENTRENOVA ENTerprise REsearch InNOVAtion Conference / Milković, Marin ; Pejić Bach, Mirjana ; Peković, Sanja ; Perovic, Djurdjica ; Simicevic, Vanja ; Zoroja, Jovana (ur.).
Zagreb: Udruga za promicanje inovacija I istraživanja u ekonomiji IRENET, 2018. str. 461-469 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
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Naslov
Total quality management practice in Croatian language service provider companies
Autori
Seljan, Sanja
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the ENTRENOVA ENTerprise REsearch InNOVAtion Conference
/ Milković, Marin ; Pejić Bach, Mirjana ; Peković, Sanja ; Perovic, Djurdjica ; Simicevic, Vanja ; Zoroja, Jovana - Zagreb : Udruga za promicanje inovacija I istraživanja u ekonomiji IRENET, 2018, 461-469
Skup
4th ENTerprise REsearch InNOVAtion Conference (ENTRENOVA 2018)
Mjesto i datum
Split, Hrvatska, 06.09.2018. - 08.09.2018
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
Quality Management (QM), Total Quality Management (TMQ), Language Service Provider (LSP), Croatia, micro and small companies, SMEs
Sažetak
The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment.
Izvorni jezik
Engleski
Znanstvena područja
Informacijske i komunikacijske znanosti
