Naslov
The Croatian Health Survey - Patient's Satisfaction with Medical Service in Primary Health Care in Croatia

Autori
Babić-Banaszak, Andreja ; Kovačić, Luka ; Mastilica, Miroslav ; Babić, Sanja ; Ivanković, Davor ; Budak, Antun

Izvornik
Collegium Antropologicum (0350-6134) 25 (2001); 449-458

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Sažetak
The aim of the study was to investigate patient satisfaction with nurses and general practice organization in Croatia. A total of 2, 252 patients 18 years of age and over from 47 randomly selected general practices were included in the study. 72.1% of patients were satisfied with nurses and general practice organization. Older and less educated patients were generally more satisfied. Patients were more pleased with nurses' behavior (81.9%) than with practice organization (62.3%). Factor analysis revealed two underlying discriminates of patient satisfaction--"positive attitude towards the nurse" and "inaccessibility of practice". The former discriminate emphasized a great potential of nursing, which should be taken into consideration in the transformation of health care system in Croatia.

Izvorni jezik
Engleski

Znanstvena područja
Javno zdravstvo i zdravstvena zaštita

POVEZANOST RADA