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application/pdfIEEE2018 4th International Conference on Information Management (ICIM);2018; ; ; OmnichannelMultychannelContact CentreCustomer ServiceCustomer Experience (CX)CRMOpportunities and challenges of applying omnichannel approach to contact centerRuben PicekDijana PerasRenata Mekovec
2018 4th International Conference on Information Management (ICIM)231 May 2018 235
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