Naslov
Simulation Based Business Processes Analysis in Higher Education Institutions

Autori
Bosilj Vukšić, Vesna ; Tomičić-Pupek, Katarina ; Pejić Bach, Mirjana ;

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 41st International Convention on Information and Communication Technology, Electronics and Microelectronics MIPRO 2018 / Skala, Karolj - Opatija : Hrvatska udruga za informacijsku i komunikacijsku tehnologiju, elektroniku i mikroelektroniku - MIPRO, 2018, 1456-1461

ISBN
978-953-233-096-0

Skup
41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO 2018)

Mjesto i datum
Opatija, Hrvatska, 21.05.2018. - 25.05.2018

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business process management ; higher education institutions ; discrete event simulation ; case study, Croatia

Sažetak
Business process management (BPM) based on the usage of simulation modelling allows organizations to sustain and improve their operational performance. Discrete event simulation (DES) can help identify resource’s bottlenecks, such as staffing, estimate process execution or delay times, test improvement suggestions in the process design phase, and overall assist in understanding how processes might impact performance in various scenarios. While many research papers report on the industry applications of BPM and DES, we focus to higher educational institutions (HEIS). Goals of the paper are: (1) to review the research of BPM and DES in HEIs, and (2) to discuss the impact of BPM and DES to process performance in one Croatian HEI. The case study methodology has been used in order to shed some light on the issue of applying discrete event simulation in BPM in the HEIs, especially for the purpose of collaboration improvement and impact assessment.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti

POVEZANOST RADA