Naslov
COST OF (POOR) QUALITY

Autori
Kondić, Živko ; Miletić, Boris ; Bojanić, Branislav COST OF (POOR) QUALITY, 18th International Scientific Conference on Economic and Social Development- „Building resilient Society”- Zagreb, Croatia, 9-10 December 2016.

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
18th International Scientific Conference on Economic and Social Development- „Building resilient Society”- Zagreb, Croatia, / - , 2016, 67-77

Skup
18th International Scientific Conference on Economic and Social Development- „Building resilient Society”- Zagreb, Croatia

Mjesto i datum
Zagreb, Hrvatska, 09.12.2016. - 10.12.2016

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
costs, quality, quality management system

Sažetak
Due to continuous improvement of product and service quality in modern business environment, the costs required to attain the demanded, desired and expected quality level have been rising. As a result, they represent a considerably large share of a business system's total costs. Business systems today seek to reduce all types of costs ; however, the costs of creating quality products and services and its monitoring are often neglected or given inadequate attention. These costs rarely represent a small percentage of the total operating costs as they are known to reach as much as 20% of total costs in some systems. The paradox is that, on the one hand, enormous efforts are invested in reducing the costs of certain items in the overall cost structure by a certain percentage, and on the other, quality costs are paid very little or no attention, despite the fact that only a small effort is needed to reduce them, thereby reducing the total cost of the product or service. This paper presents a flexible method of systematization of quality-related costs as well as several examples from a real system.

Izvorni jezik
Engleski

POVEZANOST RADA