Naslov
To click or to buy over the counter drugs: exploring the behaviour of Slovenian customers

Autori
Roblek, Vasja ; Pejić Bach, Mirjana ; Meško, Maja ; Bertoncelj, Andrej

Izvornik
International Journal of Electronic Marketing and Retailing (1741-1025) 9 (2018), 2; 145-166

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
browsing ; buying ; consumer behaviour ; internet ; online pharmacy ; e-health literacy ; e-marketing ; logistic regression method ; mobile applications ; searching ; social media ; Slovenia.

Sažetak
The supply and demand of the information and availability of over-the-counter (OTC) drugs online has increased substantially. Customers express three typical online behaviours regarding OTC drugs: browsing information about OTC drugs without any particular purpose, searching for particular information or product, and buying OTC drugs. This study investigates the determinants of online behaviour regarding OTC drugs. The data was acquired using a random sample of Slovenian citizens. Logistic regression method was used to determine which factors influence browsing, searching, and/or buying of OTC drugs online for two age groups: younger and older than 40. The findings suggest that intensity of using the internet use, trust in buying OTC drugs online, as well as education, income and location influence on the online behaviour of customers regarding OTC drugs. It has also been determined that age has a moderating effect, indicating motivation of younger and older customers by different determinants.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

POVEZANOST RADA