Naslov
Performance effects of the business process change in large enterprises : The case of Croatia
(Performance effects of the business process change in large enterprise s: The case of Croatia)

Autori
Peronja, Ivan

Izvornik
Management (1331-0194) 20 (2015), I; 1-22

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
organizational performance, business processes, large companies

Sažetak
The main aim of this paper is forming the model of impact that business process change management has on organizational performance of large companies. Critical Success Factors – CSFs are closely observed in such a model. It was proved that the business process changes, observed through critical success factors, affect organizational performance that are observed through customer satisfaction and financial performance of the company. The direct relationship among the proposed variables, as well as the proposed conceptual research model, are empirically validated.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA