Naslov
Analysis of Academic Papers on Quality and Performance Management in Public Administration

Autori
Džinić, Jasmina ; Manojlović, Romea

Vrsta, podvrsta i kategorija rada
Sažeci sa skupova, neobjavljeni rad, znanstveni

Skup
11th ECPR General Conference 2017

Mjesto i datum
Oslo, Norveška, 06.09.2017. - 09.09.2017

Vrsta sudjelovanja
Pozvano predavanje

Vrsta recenzije
Nije recenziran

Ključne riječi
content analysis, meta-analysis, quality management, performance management, public administration

Sažetak
The purpose of the paper is to conduct a content analysis, supplemented with meta- analysis, of papers dealing with quality (QM) and performance management (PM) in order to give answers to five research questions: Can a shift in trends in papers dealing with quality and performance management be noticed in selected period - in particular, is the integration between quality and performance management visible? Which components of quality and performance management are most represented in academic papers? Which research methods are used in papers dealing with quality and performance management? How much are different parts of public administration (central state administration, local self-government and public services) represented in researching quality and performance management? Are there differences between Western scholars, on the one hand, and Central and Eastern European scholars, on the other when writing on quality and performance management? In the first phase of the research that is presented in this paper, all the papers dealing with QM and PM in 2005-2016 period and published in the Journal of Public Administration Research and Theory have been examined. In total 50 papers have been selected and the results show that there was a change in the researches dealing with QM and PM, and an approximation and interference of the two fields can be noticed. In the QM field, scholars especially deal with citizens’ expectations and satisfaction. In the PM field, an increasing amount of researches is oriented towards the use of performance information and in particular towards citizens as performance information users. The majority of papers dealing with QM and PM are written by Western countries scholars, and focused on Western countries. Most of the papers deal equally with central, local and regional level organizations as well as with national and local public services. Papers are predominantly empirical contributions which mostly employ secondary data analysis as a research method. In the second phase of the research, the content analysis of additional two top ranked journals from Western Europe and five top ranked journals from Central and Eastern Europe in addition to one journal from Croatia will be conducted.

Izvorni jezik
Engleski

Znanstvena područja
Pravo

POVEZANOST RADA