Naslov
Efficiency in the hotel industry: an empirical examination of the most influential factors

Autori
Katarina Poldrugovac, Metka Tekavcic & Sandra Janković

Izvornik
Economic Research-Ekonomska Istraživanja (1331-677X) 29 (2016), 1; 583-597

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
hotel industry performance ; e ciency ; cost analysis ; data envelopment analysis (DEa)

Sažetak
The purpose of this article is to provide insights into hotel e ciency and investigate which hotels are performing better. Hotel e ciency is examined using data envelopment analysis (DEA) and the output- oriented BCC model is applied on the hotels’ internal accounting information. The study further explores whether there are di erences in e ciency between hotels of di erent size and quality. The results show that average e ciency is high, but not all hotels are performing at their maximum e ciency. A signi cant relationship between size and hotel e ciency has been found. This study provides a potential framework for e ciency measurement and contributes to the growing body of knowledge in the area of hotel e ciency in the context of a country that is predominantly concentrated on seasonal seaside tourism. The results of this research o er useful insights for hotel managers, suggest ways of enhancing hotel productivity and provide guidance on which aspects to focus their attention in the decision- making process.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA