Naslov
Technological processes inside a ro-ro ferry terminal

Autori
Stupalo, Vlatka ; Kavran, Natalija ; Bukljaš Skočibušić, Mihaela

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
17th International Congress of the International Maritime Association of the Mediterranean (IMAM 2017) : conference proceedings / Guedes Soares, C. ; Teixeira, Ângelo P. - Leiden : CRC Press ; A.A. Balkema Publishers, 2017, 167-174

ISBN
978-0-8153-7993-5

Skup
17th International Congress of the International Maritime Association of the Mediterranean, IMAM 2017

Mjesto i datum
Lisabon, Portugal, 09.10.2017. - 11.10.2017

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
ro-ro ferry ; terminal ; technological process ; EPC diagram

Sažetak
The aim of this paper is to contribute to a better understanding of technological processes within the ro-ro fer-ry terminal regarding passengers and road vehicles. Good understanding of these technological processes is a basis for analysis and improvement of quality of service towards these two types of users. An analysis of technological processes in departure and arrival in ro-ro ferry terminals, described in PIANC guide Port facili-ties for ferries, was conducted. Based on these findings technological processes in departure and arrival were modelled by using Event-driven Process Chain diagram (EPC diagram), separately for passengers and road vehicles. This research provides a framework for analysis, evaluation and improvement of quality of service within the ro-ro ferry terminal from the perspective of passengers and road vehicles.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA