Naslov
Managing the quality of human resources in public services of the Republic of Croatia: Case study of Istrian District

Autori
Bušelić, Marija ; Križman Pavlović, Danijela

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Region, Services, Tourism industry / Urban, Jiri - Ostrava : Ostravska univerzita Ostrava, 2001, 32-38

Skup
Region, Services, Tourism industry

Mjesto i datum
Ostrava, Češka Republika, 09.04.2001. - 10.04.2001

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
quality management; human resources; Public services; Republic of Croatia

Sažetak
Contemporary living and business conditions require acting in accordance with norms of sustainable growth and adjustment to the globalization processes. In this process human resources play a strategic role. In order to implement their potential better it needs to be properly managed. Hence, the authors have for the purpose of this paper investigated the management over quality of human resources in more important public services (on the sample of Istrian District), due to cause - effect relationship between efficiency of employed in those services and economic development. The research has shown that the level of formal education and age of employed in public services remained satisfactory, while in managing of human resources quality there is a presence of traditional approach which does not enable for efficient and qualitative offering of services.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA