Naslov
BUSINESS COMMUNICATION IN AN ORGANISATION

Autori
Hunjet, Anica ; Sušec, Maja ; Kozina, Goran

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Book of Proceedings 20th International Scientific Conference on Economic and Social Development / Li Yongqiang, Anica Hunjet, Ante Roncevic - Varaždin : Varazdin Development and Entrepreneurship Agency, Varazdin, Croatia City of Prague University North, Koprivnica, Croatia Faculty of Management University of Warsaw, Warsaw, Poland Printing, 2017, 576-587

Skup
20th International Scientific Conference on Economic and Social Development

Mjesto i datum
Prag, Češka Republika, 27.04.2017. - 28.04.2017

Vrsta sudjelovanja
Pozvano predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
organisation, communication, business communication, formal and informalcommunication, conflict

Sažetak
The paper deals with business communication in an organisation, stressing its importance for any type of organisation. What is meant by organisation is the association of people, i.e. employees whose goal is to fulfil certain tasks. This simple definition implies the need for business communication, which involves transmitting the message from the sender to the receiver. Organisational success depends largely on the quality of communication. The latter is built up by employees with their communication skills, which are crucial in all segments of company operations. It is important to develop these skills as they can have a significant impact on company performance. Disagreement between two or more participants can escalate into conflict. In organisations with large number of employees disagreement is to be expected. It is important to recognize conflict in time, deal with it and possibly resolve it, thus preventing negative action by participants. Proper business communication is of utmost importance also in resolving conflicts.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Psihologija

POVEZANOST RADA