Naslov
Charter and Nautical Service Quality in Function of Nautical Tourism Port Competitiveness

Autori
Jadrijević, Nela ; Kolanović, Ines ; Stanivuk, Tatjana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Book of Proceedings of The 7th International Maritime Science Conference (IMSC 2017) / Vidan, Pero ; Račić, Nikola - Split, 2017, 373-380

Skup
International Maritime Science Conference (7 ; 2017)

Mjesto i datum
Solin, Hrvatska, 20.04.2017. - 21.04.2017

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Charter Service ; Nautical Tourism Ports ; Nautical service ; Service Quality

Sažetak
The range of charter services has considerably grown in the Republic of Croatia over the past years. Such a trend indicates further growth in demand for charter services as well as the increase of service interference and coordination activities between nautical tourism ports and charter companies. The purpose of this paper is to identify the areas of interference between charter and nautical service production processes and to determine the significance of service quality in achieving nautical tourism ports competitiveness. The areas of interference have been identified through the nature and facilities of the nautical services that have been researched and described in scientific literature, and the nature and facilities of the charter services that have been examined through the analysis of the management of charter agency Croatia Yachting. The produced research results indicate that the quality of charter services provided in the nautical tourism ports significantly affects their competitiveness in the nautical market.

Izvorni jezik
Engleski

Znanstvena područja
Matematika, Tehnologija prometa i transport

POVEZANOST RADA