Pregled bibliografske jedinice broj: 858546
Measuring the Efficiency of the State Administration Through the Key Performance Indicators
Measuring the Efficiency of the State Administration Through the Key Performance Indicators // European Scientific Journal (Kočani), 2016 (2016), Sp.Ed.; 128-138 (međunarodna recenzija, članak, znanstveni)
CROSBI ID: 858546 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Measuring the Efficiency of the State Administration Through the Key Performance Indicators
Autori
Hak, Mario ; Devčić, Anton
Izvornik
European Scientific Journal (Kočani) (1857-7881) 2016
(2016), Sp.Ed.;
128-138
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
Public administration ; efficiency ; business process ; key performance indicators
Sažetak
Efficiency has long played a central role in the contested terrain of public administration values. The theoretical part of this paper explains the role and importance of organizational theory at the micro and macro level. The new public management movement was only the latest demand that public organizations promote efficiency by adopting business methods. This paper analyzes the existing business processes and explores how to determine the optimal model of business processes in the Tax Administration. The goal of this model of business is to increase business efficiency and reflecting on all users of the Tax Administration.
Izvorni jezik
Engleski
