Naslov
Impact of technological development on business efficiency in the food and beverage department

Autori
Ivanović, Slobodan ; Perman, Luka ; Grlj, Ivana

Izvornik
UTMS Journal of Economics (Skopje) (1857-6974) 6 (2015), 2; 321-330

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni

Ključne riječi
technology ; innovations ; hospitality ; cost efficiency ; standardization

Sažetak
Technological development has a great significance in the hospitality industry, specifically in the food and beverage department, and particularly in the differentiation of supply and price leadership. Technological development through the 20th century and the beginning of the 21st century led to a revolution in many fields, like communication, computer sciences to the monitoring of operations and better organization. The use of modern technological solutions affects the workforce, but it must be taken into account that the devices and equipment cannot compensate for the skills, knowledge, expertise and creativity of employees, so use of such devices and equipment decreases the need for unskilled and semiskilled workers. Innovations in the food and beverage department are important for competitive differentiation, but also innovations in the hospitality industry are always at risk as they can easily be copied and imitated, which leads the company to further innovation and improvement of services. Standardization of the working procedures, handling the groceries, binds the usage of technological solutions that allow standardization during the work, which regulates the number of employees needed, energy consumption, lower waste, with increased hygiene and cleanliness of the working process and greater effectiveness and cost efficiency for the company itself.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA