Naslov
Concept of Postal Traffic Quality Control Using the P Card
(Concept of postal traffic quality control using the P card)

Autori
Miletić, Ruža ; Gašpert, Milica ; Bošnjak, Ivan

Izvornik
Promet-Traffic-Traffico (0353-5320) 12 (2000), 2; 133-140

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, časopis promet, znanstveni

Ključne riječi
quality ; post mail ; postal traffic ; claim forms

Sažetak
The concept of operation quality control using the P card has proven successful in some other companies, and it had not been previously used in the postal traffic. In this concrete study, the statistical data have been gathered on the number of sent and received post according to types and months for the period between Janua~y and December 1998 in domestic and international traffic for Sredi.Ste pasta Zagreb (Zagreb Post Offices Centre) and in international traffic for Hrvatska pasta (Croatian Post), as well as the number of claim forms and the number of paid compensations for missing letters .. Based on these, the first step towards operative analysis has been made and the initial knowledge has been acquired. II shows that the control card can be combined with a number of otherprocedures that will provide a clear ove1view of the quality according to the given crite1ion (in the concrete case the quality indicator is the number of claim forms).

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA