Naslov
Importance of managing communication process in crisis situations

Autori
Jukić, Josip ; Blažević, Ivona ; Tokić, Marija ; Stanić, Milan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
TEAM 2016, Proceedings of the 8th International Scientific and Expert Conference / AlumniPress - Trnava : TEAM Society, 2016, 338-343

ISBN
9788080962371

Skup
TEAM 2016, Proceedings of the 8th International Scientific and Expert Conference

Mjesto i datum
Trnava, Slovačka, 19.11.2016. - 21.11.2016

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
management ; communication processes ; communication plan ; crisis situations

Sažetak
The crisis is every internal and external event which interferes with the normal operations of the organization, and, if it is inadequately managed, very easily destroys the hard-earned reputation and business of the organization. Crisis situations are an integral part of the environment in which the organization operates. Communication in crisis is one of the most important items for any organization, company and institution. Upon the occurrence of crisis situation, stakeholders who are affected by it have a strong need for timely information. Business partners, employees, suppliers, customers and others are interested how crisis occurred, how company will deal with it and in which direction will business go when crisis situation finishes. Crisis communication is of great importance for every company, as well as the preparation for crisis situations, their management and crisis planning. This paper defines meaning of managing communication process in crisis situations and analyzes the concept of communication. Emphasis is placed on the analysis of the communication plan before, during and after a crisis situation, there are located areas on which should be concentrated while learning from crisis. The authors used the following scientific methods of research: methods of analysis, comparison, induction, deduction, description and classification, as well as the specific methods used for the analysis and ranking of certain parameters.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA