Pregled bibliografske jedinice broj: 839783
Social Business Process Management and Knowledge Intensive Processes
Social Business Process Management and Knowledge Intensive Processes // Proceedings of the ENTRENOVA '16 - ENTerprise REsearch InNOVAtion Conference / Baćović, Maja ; Milković, Marin ; Pejić Bach, Mirjana ; Peković, Sanja (ur.).
Zagreb: Udruga za promicanje inovacija I istraživanja u ekonomiji IRENET, 2016. str. 391-398 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
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Naslov
Social Business Process Management and Knowledge Intensive Processes
Autori
Bosilj Vukšić, Vesna ; Suša, Dalia ; Lovrić, Anita
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the ENTRENOVA '16 - ENTerprise REsearch InNOVAtion Conference
/ Baćović, Maja ; Milković, Marin ; Pejić Bach, Mirjana ; Peković, Sanja - Zagreb : Udruga za promicanje inovacija I istraživanja u ekonomiji IRENET, 2016, 391-398
Skup
ENTRENOVA '16 - ENTerprise REsearch InNOVAtion Conference
Mjesto i datum
Rovinj, Hrvatska, 08.09.2016. - 09.09.2016
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
social business process management; knowledge intensive processes; business process management maturity; organizational culture; society; case study; Croatia
Sažetak
Business process management (BPM) is a worldwide spread holistic management discipline which increases organizational performance by managing its business processes. A number of researchers indicate the need for further examination of the role of organizational culture in BPM and its maturity. In addition, there has been a recent development of social BPM as an effort to overcome the traditional BPM limitations by using social software for managing the organizations’ business processes and increasing collaboration between BPM project teams. Therefore, we conducted a case study in one Croatian IT company which operates as a consultant company and deals with software implementation. Since their processes are knowledge intensive, they are not always formal and structured so social BPM helps the company with process change and optimization. The aim of this paper is to examine the role of organizational culture and social software usage on BPM maturity in the observed company.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti
Napomena
Rad je objavljen i u Knjizi sažetaka ; ISSN 1849- 7969. Ovaj je rad financirala Hrvatska zaklada za znanost projektom IP-09-2014-3729 - PROSPER: Procesna i poslovna inteligencija za poslovnu izvrsnost.
POVEZANOST RADA
Ustanove:
Ekonomski fakultet, Zagreb,
InfoDom d.o.o.
