Naslov
CONCEPT OF INFORMATION SYSTEM IMPLEMENTATION (CRM AND ERP) WITHIN INDUSTRY 4.0

Autori
Stojkić, Željko ; Veža, Ivica ; Bošnjak, Igor

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 26th DAAAM International Symposium / Katalinić, Branko - Beč : DAAAM International Vienna, 2016, 912-919

ISBN
978-3-902734-07-5

Skup
26TH DAAAM INTERNATIONAL SYMPOSIUM ON INTELLIGENT MANUFACTURING AND AUTOMATION

Mjesto i datum
Zadar, Hrvatska, 26.10.2015. - 29.10.2015

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Industry 4.0; ERP; CRM; Lean management; Cyber Physical Systems

Sažetak
In this paper the concepts of information system implementation (ERP and CRM) will be presented according to the recommendations of Industry 4.0. In the first chapter of the paper, definition of Industry 4.0 with its characteristics and description of INSENT project with its aims will be given. The result of the first phase of the project is presented with emphasis on using and benefits of information technologies. According to results of the first phase of the INSENT project, the outcome is that it is necessary to develop a new concept of ERP and CRM system implementation. It is realized that the Industry 4.0 model cannot be directly implemented in Croatian and BiH industry. In the next chapter, the theoretical concept of ERP/CRM system introduction is given. After that, the role of ERP/CRM systems in achieving Industry 4.0 is described. In the conclusion, the future steps of work are going to be presented as one step for achieving Industry 4.0.

Izvorni jezik
Engleski

POVEZANOST RADA