Naslov
Employee loyalty: differences between genders and the public and the private sector

Autori
Klopotan, Igor ; Buntak, Krešimir ; Drožđek, Ivana

Izvornik
Interdisciplinary description of complex systems (1334-4684) 14 (2016), 3; 303-315

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, izvorni znanstveni članak, znanstveni

Ključne riječi
loyalty ; employee loyalty management ; quality management ; employee motivation

Sažetak
This article presents the results of the research on important parameters of the loyalty of employees in the public and the private sector. The research was conducted in the Republic of Croatia as a part of the research focused on the essential parameters of the loyalty of employees that contribute to building and retaining loyal behaviour. Loyalty and employee satisfaction are the key parameters that influence the success of a company. In addition, loyal and satisfied employees are important in building good relationships with customers, suppliers and all stakeholders involved in business processes of an organization or a company. The purpose of this article is to define whether there is a difference in parameters of the loyalty of employees in the public and the private sector in Croatia, as well as whether there are certain differences based on gender.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA