Naslov
Implementation of Quality Management Systems in Large and Medium-sized Croatian Hotel Enterprises

Autori
Vrtodušić Hrgović, Ana-Marija

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
2nd Advances in Hospitality and Tourism Marketing & Management Conference / - , 2012, 1-7

ISBN
978-960-287-139-3

Skup
2nd Advances in Hospitality and Tourism Marketing & Management Conference

Mjesto i datum
Krf, Grčka, 31.05.2012. - 03.06.2012

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
ISO 9001:2008; large and medium-sized hotel enterprises; survey; benefits

Sažetak
In the last twenty years hotel enterprises have recognized the benefits offered and ensured by quality management systems and have initiated implementing them. One of the frames that can be used for implementation of the quality management system is international standard ISO 9001:2008. In this paper results of the research on application of quality management system in large and medium-sized Croatian hotel enterprises are given. The paper describes the reasons for obtaining ISO 9001 certification, time and level of implementation, difficulties faced during the registration process, and the benefits achieved as the results of standard implementation. The paper analyzes also the hotel enterprises lacking the certificated quality system, especially from the viewpoint of their application of the activities which ensure and improve the quality.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA