Naslov
Development Model of TQM in Successful Organizations
(Model razvoja TQM-a uspješnih organizacija)

Autori
Drljača, Miroslav

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Mongraphy Toyotarity Management of Technology / Borkowski, Stanislaw ; Ingaldi, Manuela - Alba Iulia : Aeternitas, 2014, 42-54

ISBN
978-606-613-095-0

Skup
6th International Scientific Conference, Toyotarity in the European Culture

Mjesto i datum
Poronin, Poljska, 05.12.2014. - 07.12.2014

Vrsta sudjelovanja
Pozvano predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
quality; management system; development model; TQM

Sažetak
Abstract: Total Quality Management (TQM) is a complex structure. At the same time it is a concept, process, system, philosophical approach, business strategy, technique, etc. Also, TQM is a development stage on the road to Business Excellence (BE). All serious organizations tend to success. It is not easy to achieve this goal in circumstances of market competitiveness. In this effort every ambitious organization seeks to develop its own optimal development model of TQM on the road to BE. In this paper author presents the results of research of development model of TQM at Zagreb Airport, Ltd (ZA). Structure of this model is very complex and consists of: institutional framework, integrated management system, competence of management system, transparency, business success and leadership. Model is characterized by two constants: continuity and controlling. Model has been successfully applied in practice.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

Napomena
Objavljeno kao poglavlje u knjizi (Monography)

POVEZANOST RADA