Naslov
Sustav upravljanja troškovima kvalitete na hrvatskim zračnim lukama
(Quality Cost Management System at Croatian Airports)

Autori
Špoljar, Gabrijela ; Drljača, Miroslav ; Plantić Tadić, Diana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
2nd international M-Sphere conference for multidisciplinarity in business and science : book of proceedings / Vranešević, Tihomir - Zagreb : Accent Press, 2014, 321-327

ISBN
978-953-7930-03-5

Skup
2nd International M-SpHERE Conference for Multidisciplinarity in Science and Business

Mjesto i datum
Dubrovnik, Hrvatska, 10.10.2013. - 12.10.2013

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
kvaliteta ; hrvatske zračne luke ; troškovi kvaitete
(quality ; Croatian airports ; quality costs)

Sažetak
Abstract: Quality cost management presents significant challenge for managers at Croatian and other airports. The former way of measuring business perfomance was based on passenger traffic, cargo traffic, aircraft traffic and financial results, without the analysis of impact of quality costs on business results. The cost which was produced due to (non)quality has not been recorded at all, and the lack of managers' knowledge of the content and structure of quality costs and the possibility of applying modern methods of quality cost tracking presented a considerable problem, which in turn prevented a satisfactory quality cost management. As a specific type of cost, the quality costs represent a certain financial reserve that we can define and direct to business activities. These can then contribute to competitiveness, which is very important in the present recession period. It is recommended to improve characteristics of airport management system by the implementation of ISO 9001 norm requirements, which are the necessary infrastructure for building a quality cost management system. The research, as the platform for this paper, is focused on the development degree of quality cost management systems at the Croatian airports. In the research we used scientific cognitive methods with emphasis on statistical method, comparative method, as well as on the methods of induction and deduction. Primary research was conducted at the seven airports in Croatia: Dubrovnik, Osijek, Pula, Rijeka, Split, Zadar and Zagreb. The research results show the implementation and certification phase of ISO 9001:2008 quality management system, as well as the development degree of quality cost management systems at the Croatian airports.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA