Pregled bibliografske jedinice broj: 809312
Application of Raymond Fisk Model in Research of Service Quality
Application of Raymond Fisk Model in Research of Service Quality // Komunikácie, 18 (2016), 2; 11-14 (međunarodna recenzija, članak, znanstveni)
CROSBI ID: 809312 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Application of Raymond Fisk Model in Research of Service Quality
Autori
Nedeliakova, Eva ; Sekulova, Jana ; Nedeliak, Ivan ; Abramović, Borna
Izvornik
Komunikácie (1335-4205) 18
(2016), 2;
11-14
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni
Ključne riječi
Service quality ; railway freight transport ; transportation chain ; dynamic model
Sažetak
This article describes the results of research focused on service quality after transportation by railway freight transport. The importance of these services completes the final quality of service and has crucial importance for customers considering the future use of railway transport. The proposed algorithm of evaluation of services after transportation is based on dynamic model of Raymond Fisk. This model represents a support tool for increasing service quality in the area of railway transport. Keywords: Service quality, railway freight transport, transportation chain, dynamic model.
Izvorni jezik
Engleski
Znanstvena područja
Tehnologija prometa i transport
Citiraj ovu publikaciju:
Časopis indeksira:
- Scopus
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- Compendex (EI Village)
