Pregled bibliografske jedinice broj: 807836
Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport
Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport // Naše more : znanstveni časopis za more i pomorstvo, 62 (2015), 2; 53-58 doi:10.17818/NM/2015/2.2 (podatak o recenziji nije dostupan, prethodno priopćenje, znanstveni)
CROSBI ID: 807836 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport
Autori
Plazibat, Veljko ; Krčum, Maja ; Skračić, Tomislav
Izvornik
Naše more : znanstveni časopis za more i pomorstvo (0469-6255) 62
(2015), 2;
53-58
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, prethodno priopćenje, znanstveni
Ključne riječi
maritime passenger transport ; fast passenger transport ; quality function deployment (QFD) ; Ishikawa diagram ; characteristics of maritime passenger ; transport service
Sažetak
The essential purpose of this paper is to show how the tools of quality traditionally used in production processes can be efficiently applied to determining the characteristics of services in maritime passenger transport. Defining the characteristics of services in maritime passenger transport is the key to shipping company’s performance and raising competitive advantages of the overall sea-borne passenger traffic on maritime markets. The paper is based on the application of the QFD (quality function deployment) method and the Ishikawa diagram as an auxiliary tool in the implementation of the QFD method. The insights achieved in this paper can assist the managers of shipping companies in enhancing the existing and the introduction of new competitive services in maritime passenger transport.
Izvorni jezik
Engleski
Znanstvena područja
Tehnologija prometa i transport
POVEZANOST RADA
Ustanove:
Pomorski fakultet, Rijeka,
Pomorski fakultet, Split
Citiraj ovu publikaciju:
Časopis indeksira:
- Web of Science Core Collection (WoSCC)
- Emerging Sources Citation Index (ESCI)
- Scopus
Uključenost u ostale bibliografske baze podataka::
- Transportation Research Information Services - TRIS
- Scopus, Elsevier, Embase, Compedex, Geobase, Embiology, Biobase, Fluidex, World Textiles, Penrose-Press, Hrčak, DOAJ, Ebsco Publishing, Proquest, Index Copernicus.
