Pregled bibliografske jedinice broj: 806440
The problem of quality in the retail industry
The problem of quality in the retail industry // Annals of DAAAM for 1999 / Katalinic, Branko (ur.).
Beč: DAAAM International Vienna, 1999. str. 255-256 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 806440 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
The problem of quality in the retail industry
Autori
Knego, Nikola
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Annals of DAAAM for 1999
/ Katalinic, Branko - Beč : DAAAM International Vienna, 1999, 255-256
ISBN
3-901509-10-0
Skup
10th International DAAAM Symposium Intelligent Manufacturing & Automation: Past-Present-Future
Mjesto i datum
Beč, Austrija, 21.10.1999. - 23.10.1999
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
quality; retail industry; service features; store characteristics; employee characteristics
Sažetak
The paper looks into the problem of quality in the retail industry.The reason for concerning ourselves with quality in retailing is that it influences an increase in the level of customer satisfaction with such Products or services.Quality is one of the significant elements pertinent to a retail firm's achieving and maintaining permanent success. Top managers have a crucial role in shaping the relationship of its workforce towards the quality which the firm extends to customers.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Fakultet za turizam i vanjsku trgovinu, Dubrovnik
Profili:
Nikola Knego
(autor)
