Naslov
Information techonology for business process management in insurance companies

Autori
Bosilj Vukšić, Vesna ; Ivandić Vidović, Darija ; Milanović Glavan, Ljubica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
17th International Conference on Systems and Software Engineering (ICSSE 2015) : proceedings / - : WASET, 2015, 667-675

Skup
International Conference on Systems and Software Engineering (17 ; 2015)

Mjesto i datum
Berlin, Njemačka, 14.10.2015. - 15.10.2015

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business processes management; process orientation; information technology; insurance companies

Sažetak
Information technology plays an irreplaceable role in introducing and improving business process orientation in a company. It enables implementation of the theoretical concept, measurement of results achieved and undertaking corrective measures aimed at improvements. Information technology is a key concept in the development and implementation of the business process management systems as it establishes a connection to business operations. Both in the literature and practice, insurance companies are often seen as highly process oriented due to the nature of their business and focus on customers. They are also considered leaders in using information technology for business process management. The research conducted aimed to investigate whether the perceived leadership status of insurance companies is well deserved, i.e. to establish the level of process orientation and explore the practice of information technology use in insurance companies in the region.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti

Napomena
Rad je objavljen i u časopisu International Journal of Social, Behavioral, Educational, Economic and Management Engineering 9 (2015)str. 2706-2714 ; ISSN 1307-6892.

POVEZANOST RADA