Naslov
Quality of Service Index Factors and Passengers Perspective Implication

Autori
Kovačić, Ivica ; Vasigh, Bijan ; Škurla Babić, Ružica

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
2013 ATRS Conference / - : Air Transport Research Society, 2013

Skup
2013 ATRS Conference

Mjesto i datum
Bergamo, Italija, 26.06.2013. - 29.06.2013

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
demand in airtransport industry; Quality of service index; passenger demand models
(Quality of service index; passenger demand models)

Sažetak
The Quality of Service Index (QSI) has been used for many years ; by route planers to forecast potential passenger traffic and market share on the selected origin-destination market. QSI methodology in general relies on the passenger behavior and key indicators that would have an impact on passenger choice (type of aircraft, frequency, time of flight, fare, number of connections etc.). The underlying principal of QSI methodology is that passenger traveling from Point A to Point B is more likely to take a nonstop on a wide body aircraft than they are a two-stop journey involving regional jets or turboprops. Airline service and offer has evolved over the years, therefore passenger perspective and selection criteria have changed as well. Review market analysis conducted by different entities, this paper aims to give a better understanding of passenger choice, what aspects of the offer is prevailing element to book selected journey. Due to change in the market trends and new service offered the standard QSI model should be updated with additional attributes in view of market adjustments or proposed penalties on overall quality index.

Izvorni jezik
Engleski

Znanstvena područja
Tehnologija prometa i transport

POVEZANOST RADA