Pregled bibliografske jedinice broj: 791160
Croatian central e-government portal: a usefulness analysis
Croatian central e-government portal: a usefulness analysis // Proceedings of the Central and Eastern European eDem and eGov Days 2015 / Balthasar, Alexander ; Golob, Blaž ; Hansen, Hendrik ; Konig, Balazs ; Torok-Muller, Robert ; Prosser, Alexander (ur.).
Beč: Austrian Computer Society 2015, 2015. str. 27-42 (ostalo, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 791160 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Croatian central e-government portal: a usefulness analysis
Autori
Žajdela Hrustek, Nikolina ; Mekovec, Renata ; Bubaš, Goran
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the Central and Eastern European eDem and eGov Days 2015
/ Balthasar, Alexander ; Golob, Blaž ; Hansen, Hendrik ; Konig, Balazs ; Torok-Muller, Robert ; Prosser, Alexander - Beč : Austrian Computer Society 2015, 2015, 27-42
ISBN
978-2-85403-308-0
Skup
Central and Eastern European eDem and eGov Days 2015 Time for a European Internet?
Mjesto i datum
Budimpešta, Mađarska, 07.05.2015. - 08.05.2015
Vrsta sudjelovanja
Ostalo
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
e-government ; e-services ; security ; privacy ; perception ; e-inclusion
Sažetak
Nowadays, modernization of public administration through e-services provision is a key issue in the improvement of government institutions’ service delivery. The process of e-services creation and implementation as well as the uncertainty over service adoption each represent a great challenge. The experiences of a lot of countries regarding the introduction of e-services in public administration confirm the necessity of examining users’ opinion about the usefulness of planned types of e-services, their perception of security and privacy of personal data as well as their satisfaction with existing e-services. In Croatia, the process of creating e-services for citizens was initiated in 2007 by the Ministry of Public Administration, resulting in consolidation of all services over a central e-government portal in 2014. The newly established portal offers information about services in the area of health, education, employment, vehicles/traffic, finances and taxes. In order to investigate citizens’ opinion regarding the use of this new central e-government portal, a pilot survey was performed in two counties in the northwestern part of Croatia (Varaždin and Međimurje counties) on a sample of 197 participants. The main goal was to examine how various demographic characteristics of respondents influence their adoption and perception of e-services created by government institutions.
Izvorni jezik
Engleski
Znanstvena područja
Informacijske i komunikacijske znanosti
POVEZANOST RADA
Ustanove:
Fakultet organizacije i informatike, Varaždin
