Naslov
Identification of Key Factors of TQM: Application of AHP and PROMETHEE Methods

Autori
Klarić, Kristina ; Grladinović, Tomislav ; Šegotić, Ksenija ; Greger, Krešimir ; Grošelj, Petra ; Klarić, Miljenko

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Implementation of Wood Science in Woodworking Sector / Grbac, Ivica ; assistants to Editor-in-chief: Živković, Vjekoslav ; Miklečić, Josip - Zagreb : Šumarski fakultet Sveučilišta u Zagrebu, 2015, 127-134

ISBN
978-953-292-040-6

Skup
26th International Conference on Wood Science and Technology (ICWST)

Mjesto i datum
Zagreb, Hrvatska, 16.10.2015

Vrsta sudjelovanja
Poster

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
TQM / furniture manufacturing / AHP / PROMETHEE

Sažetak
In today's competitive business environment companies must invest a great effort in development of management system that will ensure their survival on the market. Total Quality Management – TQM is integrated management philosophy that has been applied worldwide for improving competiveness. In recent decades, starting from the mid 1980’s many authors have dealt with model construction that will measure TQM implementation. Based on extensive review of existing TQM models, the following key elements of TQM were extracted: supplier quality management, employee involvement and empowerment, training, processes management, customer focus and management commitment. In this paper multi- criteria decision making methods AHP (Analytic Hierarchy Process) and PROMETHEE (Preference Ranking Organization METHod for Enrichment Evaluation) for ranking key elements of TQM in furniture manufacturing companies were used. In results, differences, advantages and disadvantages of AHP and PROMETHEE methods will be compared.

Izvorni jezik
Engleski

Znanstvena područja
Drvna tehnologija

POVEZANOST RADA