Naslov
The Impact of Process Maturity on the Organization Maturity According to ISO 9004 Standard and Process Maturity Models

Autori
Buntak, Krešimir ; Sesar, Vesna ; Milković, Marin

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
I. International conference, QUALITY SYSTEM CONDITION FOR SUCCESSFULL BUSINESS AND COMPETITIVENESS, PROCEEDINGS, Kruševac / - Kruševac, 2013

ISBN
978-86-909341-8-8

Skup
I. International conference, QUALITY SYSTEM CONDITION FOR SUCCESSFULL BUSINESS AND COMPETITIVENESS, PROCEEDINGS, Kruševac

Mjesto i datum
Kruševac, Srbija, 28.11.2013. - 30.11.2013

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
maturity levels; organization maturity; process maturity; quality management. sustainable management; self assessment models
(maturity levels; organization maturity; process maturity; quality management. sustainable management; self assessment model)

Sažetak
For every organization that is managed and organized in accordance with quality management principles and demands for continuous improvement, the key is measuring the organization maturity. The ISO 9004 Standard in Annex A represents the self-assessment tool which gives a comprehensive and systematic review of an organization’s activities and results due the ISO 9004 Standard requirements. In that way it can be assured that a complete situation of the organization and level of maturity are given. One of the key areas for measuring the organization's maturity is measure of maturity managing processes and organizational process structure. Defining a maturity of business processes in the organization is a way to measure a maturity management processes. The purpose of this article is to establish the connection between process maturity and organizational maturity in its function of sustainable management and to compare process maturity models.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA