Naslov
Business Excellence in Šibenik –Knin County

Autori
Požega, Željko ; Udovičić, Ana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Skup
1st International Internet & Business Conference “IBC 2012“

Mjesto i datum
Zagreb, Hrvatska, 02.03.2012. - 03.03.2012

Vrsta sudjelovanja
Ostalo

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
quality ; business excellence ; EFQM

Sažetak
Business excellence represents one of the most valuable management means of achieving competitive advantage of organizations. Modern and global market demands new organizational approaches for the long-term improvement at all organization levels. This paper is concerned with the level of business excellence in Šibenik-Knin County and the level of knowledge about the EFQM model. Moreover, this paper is concerned with the level of knowledge of the top management concerning the business excellence and quality principles. For the purpose of this paper, the research was conducted among organizations in Šibenik-Knin County. The results showed that the organizations in Šibenik-Knin County lack the initiatives for the systematic approach and implementation of business excellence model, but poses the knowledge about the basic concepts of business excellence. Moreover, the research had showed that the organizations believe that the ISO certification is sufficient for strengthening competitive advantage and organization success.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA