Naslov
Financial Performance and Implementation of Business Excellence in Croatian Hotel Enterprises

Autori
Alfirević, Ana Marija ; Plazibat, Ivana ; Rendulić, Darko ; Peronja, Ivan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Management, leadership and organisation in the 21st century : book of proceedings / Vrdoljak Raguž, Ivona - Dubrovnik : Sveučilište u Dubrovniku, 2013, 59-72

ISBN
978-953-7153-32-8

Skup
3rd Regional Meeting & International Scientific Conference of Management Departments

Mjesto i datum
Dubrovnik, Hrvatska, 25.09.2013. - 26.09.2013

Vrsta sudjelovanja
Plenarno

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
business excellence ; financial performance ; hotel companies ; Croatia

Sažetak
In this paper, it is hypothesized that business excellence is associated with the achievement of high financial performance, especially in the segment of Croatian hotel enterprises, targeting the 'high quality' segment of the tourist market. As to perform the analysis, we have reinterpreted results of the previous empirical research, which addresses the business excellence in Croatian hotels, based on the EFQM model. Research results should demonstrate whether the level of achievement in business excellence for Croatian tourist enterprises can be related to the existence of high financial performance.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA