Naslov
On the Transformation of Traditional IS Service Department into a Modern IS Centre: A Case Study

Autori
Fertalj, Krešimir ; Kalpić, Damir

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of 2001 Informing Science Conference / Cohen, Eli - Krakov, 2001

Skup
2001 Informing Science Conference

Mjesto i datum
Kraków, Poljska, 19.06.2001. - 22.06.2001

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Consulting; Team Organization; IT Education.

Sažetak
Some issues related to the transformation of a traditional IS service department into a modern team-based information center are discussed. The process of transformation comprises human resources analysis, investigation of possible ways of transformation, proposal of a new organization and constitution of development teams (DTs). New organization is based on DTs with flexible structure, which ensures a successful transformation. Education during transformation must be adjusted to the customer and can include different approaches such as on-the-job education, full curricu-lum and the short-term training plan, consulting services, end-user education and so forth. An educational framework should propose the standards to be followed and possible adjustments of those standards, which would make the education successful. A study done for a large state-owned Croa-tian company, carried out in practice as part of the initial strategy plan, will be presented and used as an example.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo

POVEZANOST RADA