Pregled bibliografske jedinice broj: 70996
Database retrieval user support
Database retrieval user support // Proceedings of the SLA Global 2000 Conference
New York (NY), 2000. str. 35-40 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 70996 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Database retrieval user support
Autori
Stojanovski, Jadranka
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
Proceedings of the SLA Global 2000 Conference
/ - New York (NY), 2000, 35-40
Skup
SLA Global 2000 Meeting
Mjesto i datum
Brighton, Ujedinjeno Kraljevstvo, 14.10.2000. - 19.10.2000
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
user education; database retrieval
Sažetak
User support as a part of CARNet (Croatian Academic and Research Network) online database service will be discussed. The service has more than 3000 registrated users, who are mostly unfamiliar with computer communications and database retrieval. Several aspects of user support are provided: first instructions, FAQ, a help desk, brochures, online guides, training courses etc. The paper includes an analysis of the evaluation forms collected from users through courses held during past two years. Some comparisons with server access statistics data has been made. Further service improvements and future development of user's support will be discussed.
Izvorni jezik
Engleski
Znanstvena područja
Informacijske i komunikacijske znanosti
POVEZANOST RADA
