Naslov
Study of the use of handheld devices for tourist navigation

Autori
Župan, Robert ; Frangeš, Stanislav

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
ATINER's Conference Paper Series TOU2014 - 1056 / Dr. Gregory T. Papanikos - Atena : Athens Institute for Education and Research (ATINER), 2014, 1-14

Skup
10th Annual International Conference on Tourism

Mjesto i datum
Atena, Grčka, 09.06.2014. - 12.06.2014

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Tourism; handheld devices; usage; GUI; applications

Sažetak
This paper describes the first phase of the research performed to identify the profile of the users of handheld devices, grade the performance of such devices in tourism situations and to evaluate commonly used applications etc. It is particularly under consideration of customer satisfaction with graphical user interface (GUI) to these applications and their use in the full mobile location-based services environment. The target group of users were average people, who occasionally undertake tourist trips to unfamiliar areas in their homelands or abroad. The survey was conducted in Croatian and English with respondents from Croatia and the EU. The survey results revealed the information about their habits, geospatial/technological skills and abilities, previous task experiences, the frequency of travel, and psychological features such as attitude and motivation. The analysis results defined the problems encountered by users in the use of applications for tourists primarily intended for navigation and searching for geoinformation, but also the problem of customer perception in relation to the information requested. The classification of user profiles in different categories gives an interesting pattern of users, based on their general needs and variations within each category. Generally, holiday-related travel (i.e. tourism) is largely characterised as carrying out tasks in pursuit o f goals, without the need or presence of rigid aims. Indeed, the purpose of today’s tourism is simply to ‘experience’ a new location, which may require little to no planning. There are, however, a number of high -level tasks and associated goals that can be attributed to the use of geospatial information in mobile environments, and in tourism in particular, which are expected to be relevant for the target user community.

Izvorni jezik
Engleski

Znanstvena područja
Geodezija

POVEZANOST RADA