Pregled bibliografske jedinice broj: 689608
A Review on the Use of Performance Indicators in the Public Sector
A Review on the Use of Performance Indicators in the Public Sector // TEM Journal, 3 (2014), 1; 22-28 (podatak o recenziji nije dostupan, pregledni rad, znanstveni)
CROSBI ID: 689608 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
A Review on the Use of Performance Indicators in the Public Sector
Autori
Markić, Danijela
Izvornik
TEM Journal (2217-8309) 3
(2014), 1;
22-28
Vrsta, podvrsta i kategorija rada
Radovi u časopisima, pregledni rad, znanstveni
Ključne riječi
performance indicators; public services; performance data management system; data sources
Sažetak
When set in strategic context and developed according to valuable criteria, performance indicators can be a powerful tool for different purposes in the public sector. Since their use in public services is evidently increasing, this review paper presents needed synthesis of important facts and findings about performance indicators: their advantages and shortcomings, characteristics, types and purposes, important criteria for their selection, data sources for indicators and data collection and processing procedures. Also, an overview of open questions in data collection and processing is introduced.
Izvorni jezik
Engleski
Znanstvena područja
Informacijske i komunikacijske znanosti
POVEZANOST RADA
Ustanove:
Fakultet organizacije i informatike, Varaždin
Profili:
Danijela Markić
(autor)
Citiraj ovu publikaciju:
Časopis indeksira:
- Web of Science Core Collection (WoSCC)
- Emerging Sources Citation Index (ESCI)
