Naslov
Quality management in hospitals : Case study in Croatia

Autori
Sinković, Giorgio ; Bevanda, Vanja ; Currie, David M.

Izvornik
Review of Integrative Business and Economics Research (2414-6722) 1 (2012), 1; 234-245

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
quality management; ICT in hospitals; accreditation standards.

Sažetak
Recent studies of the global health care industry show that patients' expectations frequently are not fulfilled for a variety of reasons. One way to improve patient satisfaction is to apply quality management techniques supported by an appropriate business information system. In this article we present one case in Croatia in which the government requires hospitals to apply accreditation standards that are based on quality management principles. In their role of consultants to the process, the authors encountered several problems with implementing the government's mandate, problems that occur frequently in situations where quality management is a novel concept.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA