Naslov
Improving consumer protection on bank market

Autori
Leko, Vlado ; Jurčević, Branka ; Ivanišević Hernaus, Ana

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the 1st Dubrovnik International Economic Meeting DIEM 2013 Scientific Conference on Innovative Approaches to the Contemporary Economic Problems / Vrdoljak Raguž, Ivona ; Lončar, Iris - Dubrovnik : Sveučilište u Dubrovniku, 2013, 653-669

ISBN
978-953-7153-30-4

Skup
1st Dubrovnik International Economic Meeting - DIEM 2013

Mjesto i datum
Dubrovnik, Hrvatska, 27.09.2013. - 29.09.2013

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
consumer protection; financial services; social responsibility

Sažetak
Consumer protection within a broader area of social responsibility and ethics in banking has recently been attracting increased interest of researchers and professionals. The global financial crisis, which started in 2007, has put consumer protection under great scrutiny by initiating changes in behavioural patterns both of banks and consumers. Besides being an ethical question, consumer protection is also an important social and political question, usually appearing together with excessive problems, significant for financial stability as well. The aim of this paper is to investigate problems in bank consumer protection in Croatia both from regulatory and from practical aspect, and planned solutions for detected problems, as well as to analyse examples found in developed countries. Qualitative methodology is applied in the research, based on in-depth interviews with subject matter experts. By studying practical solutions for consumer protection on a global level, particularly focusing on the USA and Western European countries, the paper proposes the best practice of consumer protection applicable in Croatia.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA