Pregled bibliografske jedinice broj: 643614
Setting Priorities for Quality Improvements in Higher Education: Impact-Asymmetry and Performance Analysis
Setting Priorities for Quality Improvements in Higher Education: Impact-Asymmetry and Performance Analysis // 16th QMOD−ICQSS Proceedings / Dahlgaard-Park, S.M. ; Dahlgaard, J.J. ; Gomišček, B. (ur.).
Portorož: Faculty of Organizational Sciences, University of Maribor, 2013. str. 1231-1244 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
CROSBI ID: 643614 Za ispravke kontaktirajte CROSBI podršku putem web obrasca
Naslov
Setting Priorities for Quality Improvements in Higher Education: Impact-Asymmetry and Performance Analysis
Autori
Mikulić, Josip ; Dužević, Ines ; Baković, Tomislav
Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni
Izvornik
16th QMOD−ICQSS Proceedings
/ Dahlgaard-Park, S.M. ; Dahlgaard, J.J. ; Gomišček, B. - Portorož : Faculty of Organizational Sciences, University of Maribor, 2013, 1231-1244
ISBN
978-961-232-269-4
Skup
16th QMOD−ICQSS Conference
Mjesto i datum
Portorož, Slovenija, 04.09.2013. - 06.09.2013
Vrsta sudjelovanja
Predavanje
Vrsta recenzije
Međunarodna recenzija
Ključne riječi
Quality Management; Higher Education; Student Satisfaction; Impact-Asymmetry Analysis; Importance-Performance Analysis
Sažetak
Purpose: The purpose of this study is to explore the key-drivers of student satisfaction in a higher-education setting. In particular, this study seeks to identify lecturer and course characteristics with either diminishing or increasing returns in student satisfaction. Design/methodology/approach: This study uses data collected during the official student satisfaction assessment at the Faculty of Economics and Business – Zagreb in the academic year 2011/2012. Overall, 23.804 fully completed questionnaires collected at the end of the winter and the summer term form the data of this study. Impact-asymmetry analysis was used to detect and quantify nonlinear effects in the formation of student satisfaction. This analysis helps to approximate the potentials of individual teaching and lecturer attributes to further enhance overall student satisfaction. Impact range and average performance of teaching and lecturer characteristics were further calculated and mapped into a matrix to detect key areas that need to be improved in future quality initiatives. Findings: This study provides detailed and interesting insight into the formation of overall student satisfaction relevant for all those concerned with quality issues in higher education. The results reveal the most influential teaching and lecturer characteristics and several characteristics with diminishing and increasing returns in overall student satisfaction.
Izvorni jezik
Engleski
Znanstvena područja
Ekonomija
POVEZANOST RADA
Ustanove:
Ekonomski fakultet, Zagreb
