Naslov
Impact of Quality Improvement Instruments on Organizational Learning in Administrative Organizations - Theoretical and Methodological Approach

Autori
Džinić, Jasmina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), ostalo

Izvornik
16th Toulon-Verona Conference “Excellence in Services” / - , 2013

ISBN
9788890432736

Skup
16th Toulon-Verona Conference “Excellence in Services”

Mjesto i datum
Ljubljana, Slovenija, 29.08.2013. - 30.08.2013

Vrsta sudjelovanja
Ostalo

Vrsta recenzije
Nije recenziran

Ključne riječi
quality in public administration; quality improvement instruments; organizational learning; organization theory; research methodology

Sažetak
In the paper, the main theoretical and methodological approach of the doctoral thesis ‘Impact of quality improvement instruments on organizational learning in administrative organizations’ is presented. The basic research hypotheses are that organizations which do apply quality improvement instruments have more chance for organizational learning in comparison with organizations which do not apply those instruments (H1) and that complexity degree of quality improvement instruments influences the type of organizational learning (H2). Theoretically, the thesis is based on the complementary application of several basic approaches developed within the organization theory, namely contingency theory, decision making theory, cultural and cybernetic approach in organization theory and theory of self-referential and autopoietic systems. Research methodology which is going to be applied, with special focus on the selection of the approach and research methods as well as case selection, is presented in the paper.

Izvorni jezik
Engleski

Znanstvena područja
Pravo

POVEZANOST RADA