Naslov
CONFLICT MANAGEMENT IN PRIMARY HEALTH CARE

Autori
Mesarić, Josip ; Kovačić, Nedeljko ; Rudan, Stjepan

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Conference proceedings [Elektronski vir] / Advances in Business-Related Scientific Research Conference - ABSRC 2013, Venice, Italy, March 20-22, 2013 / Antončič, Boštjan - Piran : GEA College - Faculty of Entrepreneurship, Kidricevo nabreze 2, SI-6330 Piran, Slovenia, 2013, 1-12

ISBN
978-961-269-957-4

Skup
Advances in Business-Related Scientific Research Conference

Mjesto i datum
Mestre, Italija; Venecija, Italija, 20.03.2013. - 22.03.2013

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
conflict management; primary health care; Croatia

Sažetak
Conflict can arise in organizations and systems due to differing interests (personal and work-related), differing goals, ways of performing business activities, value judgements, priorities, perceptions of reality, cultural backgrounds, psychosocial and other features of participants. The paper looks into different aspects of conflict, starting with identifying conflicts by frequency and participants. The causes and consequences will be explained, together with ways and strategies for resolving conflict. The study was carried out in eight primary health care institutions in the Republic of Croatia, on the sample consisting of 185 respondents. It was based on a survey, i.e. a questionnaire with 28 complex questions on different aspects of conflict. In particular, the paper examines the managerial aspects of conflict and differences between managerial levels related to causes, consequences, attitudes and conflict-resolving strategies.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija

POVEZANOST RADA